PRIVACY POLICY

Effective Date: 28/01/2026

Ever Ready Solutions Pty Ltd (“Ever Ready Solutions”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to all services provided by Ever Ready Solutions, including inspections, restoration, remediation, decontamination, cleaning, testing, reporting, and related services delivered throughout South East Queensland.

Personal information is collected only where it is reasonably necessary for us to carry out our business functions and activities. This includes situations where you contact us through our website, submit an enquiry or quote request, engage us to provide services, communicate with us by phone, email, or SMS, or otherwise interact with our business. The personal information we collect may include your name, contact details, property address or service location, details about your enquiry or job, reports, photographs, test results, and any other information you choose to provide to us. In some cases, information may relate to property conditions, contamination events, or environmental factors associated with a site.

Where possible, personal information is collected directly from you. However, we may also collect information from third parties where it is reasonably necessary to provide our services. This may include information provided by property managers, body corporates, insurers, loss adjusters, government agencies, councils, hygienists, laboratories, or other authorised representatives acting on your behalf. We do not intentionally collect sensitive personal information unless it is directly relevant to a service being provided and permitted under Australian law.

We use personal information primarily to respond to enquiries, arrange inspections, prepare quotes, perform restoration and remediation services, produce reports and documentation, communicate with clients and stakeholders, manage bookings and job records, issue invoices, and meet contractual, legal, and regulatory obligations. Personal information may also be used for internal administration, record keeping, training, quality assurance, risk management, and business improvement purposes. Where permitted, we may also use personal information to inform you about services we offer that may be relevant to your enquiry or previous engagement with us.

Personal information may be disclosed to third parties where such disclosure is reasonably necessary for us to deliver our services. This may include subcontractors, technicians, consultants, independent hygienists, testing laboratories, insurers, loss adjusters, builders, government agencies, councils, property managers, body corporates, IT service providers, cloud-based software providers, and professional advisers such as accountants, insurers, and legal advisers. We take reasonable steps to ensure that any third parties we engage handle personal information in a secure and confidential manner and only use it for authorised purposes. We do not sell, rent, or trade personal information to third parties.

We store personal information in secure electronic systems and, where applicable, physical records. Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure digital platforms, access controls, password protection, and limited access to information on a need-to-know basis. Personal information is retained only for as long as necessary to fulfil its intended purpose or to comply with legal, contractual, insurance, or regulatory requirements.

Our website may use cookies and analytics tools to collect non-identifiable information about website usage, including pages visited, time spent on the site, and general location data. This information is used to analyse website performance, improve functionality, and enhance user experience. Cookies do not identify you personally, and you may disable cookies through your browser settings if you prefer, noting that some website features may not function as intended.

We may contact you for marketing or informational purposes where you have made an enquiry, engaged our services, or where otherwise permitted by law. Any marketing communications sent by us will include an option to opt out, or you may request at any time that we stop contacting you for marketing purposes by contacting us directly. We respect all opt-out requests and will process them within a reasonable timeframe.

You may request access to personal information we hold about you, or request correction of information that is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details provided in this policy. We will respond within a reasonable period and may require verification of identity before providing access or making corrections, in order to protect your privacy.

If you believe that we have mishandled your personal information or breached our privacy obligations, you may contact us directly so that we can investigate and attempt to resolve the matter promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner, which oversees privacy compliance in Australia.

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal obligations, or regulatory requirements. Any updates will be published on our website, and the revised policy will apply from the date of publication.

For any questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of personal information, please contact Ever Ready Solutions Pty Ltd using the details below.

Ever Ready Solutions Pty Ltd
Email: [email protected]
Website: https://everreadysolutions.com.au